All roles
Customer Success
Customer Success Specialist
Support Vietnam-based APAC clients and employees through the employment lifecycle, coordinating service delivery with onboarding, payroll, compliance, and operations teams.
Role Snapshot
Hiring market
Vietnam
Coverage
APAC coverage
Type
Full-time
Workplace
Remote
Department
Customer Success
Hiring market
Vietnam
Operating coverage
APAC coverage
Posted
Jun 6, 2026
What you will own
- Serve as a day-to-day contact for assigned clients and employees, making sure questions are acknowledged, routed, and resolved with clear ownership.
- Coordinate employee lifecycle cases including onboarding, contract changes, payroll questions, leave and benefits requests, offboarding, and general employment support.
- Track open cases, follow up with internal owners, and keep clients informed with concise, accurate, and professional updates.
- Partner with HR operations, payroll, compliance, finance, and local teams to deliver reliable outcomes across multiple markets.
- Maintain client records, case notes, recurring issue logs, and internal handoff documentation in a consistent and audit-friendly manner.
- Identify patterns in client requests and help improve templates, FAQs, SOPs, and service delivery workflows.
What you will bring
- Experience in customer success, account support, HR operations, service delivery, employee support, or a similar client-facing operations role.
- Strong written communication and the judgment to explain complex operational topics without overpromising.
- Ability to manage multiple cases, deadlines, stakeholders, and follow-ups at the same time.
- Comfort working across functions and escalating issues with the right context, urgency, and documentation.
- Professional English communication and strong attention to tone, accuracy, and detail.
- Ability to work with local-language employee context and market-specific service details; each opening lists the required language for that hiring market.
- Comfort working remotely while keeping APAC clients and internal owners aligned across active cases.
Market and language fit
- Based in Vietnam, with remote working hours that support APAC client coverage.
- Professional written and spoken English is required for client-facing updates and internal escalation.
- Vietnamese fluency is required for employee support, local context gathering, and market-specific case follow-up.
- Mandarin Chinese is a plus for supporting cross-border APAC stakeholders.
Helpful context
- Experience in EOR, HR tech, payroll, staffing, global mobility, or B2B professional services.
- Experience supporting clients across several countries or time zones.
- Mandarin Chinese or another additional APAC language.
- Experience using CRM, ticketing, HRIS, or customer success platforms.
Interview process
What to expect
1
Intro conversation with Talent
2
Customer Success interview
3
Client case scenario discussion
4
Final conversation with leadership